Hospitality CRM / PMS

Yadora

Turn one-time guests intoreturning customers.

Guest relationships begin with a simple QR code in the room. With consent, contact details become a growing guest list; AI prepares campaigns and coupons, while the next stay can be booked directly without per-booking commission. Marketing, reservations, guest registers and housekeeping run as one connected operation.

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For: Vacation rentals & guesthousesRyokan & small hotelsMulti-property operators
Product scope: Hospitality CRM & PMSAI marketing & direct bookingGuest and staff experiencesAPI & MCP integrations
Engagement: Strategy, UX and developmentCloud operations and iteration

The Challenge

Every booking sent profit and customer relationships elsewhere.

OTAs are powerful acquisition channels, but commissions compound as bookings grow and the relationship with each guest rarely remains with the property after checkout. For small teams already busy with reservations and housekeeping, consistent retention marketing was structurally difficult.

OTA fees compress margins

Sales commissions are commonly 10–20% of the stay. As bookings grow, that cost keeps weighing on profit.

Guest relationships do not stay

Without a direct way to invite guests back, the property has to pay to meet the same customer again.

Retention work never reaches the top

Daily reservations and housekeeping come first, leaving little time to create and manage recurring campaigns.

How It Works

Place it. Grow it. Bring them back.

No special hardware or construction. A QR code in the room starts a loop that grows the property’s guest list and direct bookings.

Place the QR code in the room

Build a guest list naturally

With consent, Wi-Fi access, guest-register details and booking history are organized around each guest profile.

Let AI invite guests back

AI drafts the segment and message. Approve the campaign and turn a past stay into the next direct booking.

Core Platform

Collect. Re-engage. Sell direct.

The core platform turns guest relationships into an asset and runs marketing and day-to-day operations on the same data.

Automatic guest-list growth

Consented guest data from Wi-Fi access, registers and bookings becomes a unified, cross-property stay history.

AI-powered retention marketing

AI drafts segments, campaigns and coupons, tracks opens and helps reactivate guests who have not returned.

Direct booking website

Publish from a template with live availability, rates and Stripe payments—without a per-booking commission.

Unified inventory and rates

Manage inventory from property to bed across four levels and sync OTA calendars over iCal to prevent double bookings.

Encryption and tenant isolation

Sensitive Wi-Fi and guest-register data is encrypted and isolated by host to support secure operations.

ChatGPT and Claude via MCP

Connect familiar AI assistants to availability checks, reservation approvals, campaign creation and other workflows.

Operations

Not just marketing—the whole back of house.

Yadora standardizes the operating work behind every stay so more direct bookings do not create more operational complexity.

Mobile check-in and legal register

Guests complete the register on their phones while sensitive details are encrypted and organized for compliant records.

On-site guides and add-on orders

Bring property information, additional services and time-based requests into the guest’s phone.

Multilingual AI chat

An AI trained on the property answers guest questions across languages and reduces late-night support load.

Staff, housekeeping and payroll

Share permission-based tasks, checklists and photo reports, then roll housekeeping rewards into payroll totals.

Product Value

Turn value lost to commissions into margin and customer equity.

A monthly model with no per-booking commission. As the direct-booking mix grows, more profit and more guest relationships remain with the property.

¥0: Per-booking commission
Minutes: Setup time
6: Guest-facing languages
24/7: AI chat and automation

Visit Yadora

Start growing your guest list with the next check-in.

Explore Yadora’s features, pricing and onboarding on the official website. For product development or a similar operational platform, talk to KONDAX.